The consultancy process connects client decisions with progressively resolved design information.
Discover
Business objectives, stakeholder priorities, site information, operational requirements and preliminary budget.
Operational and audience analysis; competitor references; customer journey and zoning diagrams; prototype planning, early fixture studies and an initial budget framework.
Align the brief, positioning, priorities and scope before committing to a design direction.
Design
Brand strategy, intended users, experience goals and feedback on the initial planning.
Concept presentation, spatial identity, zoning layouts, key perspectives and walkthrough visuals that connect aesthetics, operations and commercial objectives.
Approve the narrative, spatial priorities and visual direction for development.
Design
Approved concept, site constraints, consultant input, target budget and programme.
General arrangement and ceiling plans, finishes layouts, key elevations, refined visualisations, material palette, furniture schedules and coordination information.
Confirm the layout and main selections, with site feasibility and technical interfaces reviewed.
Design
Approved schematic scheme, specialist requirements and confirmed material direction.
Detailed plans, sections, elevations and joinery drawings; furniture, fixtures and equipment specifications; material boards and schedules.
Resolve buildability and approve the details and specifications to carry forward.
Procure
Confirmed design, procurement approach and agreed responsibility boundaries.
Coordinated tender drawings and specifications, finishes and material schedules, with pre-tender estimate support within the agreed scope.
Confirm the issue package and clarify what contractors are being asked to price.
Procure
Tender returns, client procurement priorities and contractor clarification responses.
Tender analysis, clarification and negotiation records, contractor evaluation and a recommendation summary.
Review scope and price differences, resolve qualifications and support the appointment decision.
Deliver
Site progress, shop drawings, mock-ups, samples and contractor queries.
Design-intent reviews, site visit records, coordination of design issues, defect lists and review of as-built information within the appointment.
Review submissions and proposed changes; resolve outstanding design and completion items.
Extend
Rollout plans, brand standards, operational feedback and requirements for future locations.
A sector-specific manual covering spatial identity, fixtures, materials and repeatable details, with rules for site adaptation and review.
Agree the standards, permitted adaptations and approval responsibilities for subsequent sites.
The process can be adapted to a new interior, a refurbishment or a multi-site rollout. Deliverables, specialist responsibilities, site attendance and review stages are agreed for the project.
See the consultancy scopeExplore guideline packagesTell us about your project, its location and the experience you want to create.